Account & billing
Subscriptions, invoices, and account updates
Find quick answers to billing questions, plan changes, and account management.
Where can I see my current plan and invoices? +
Company admins can view plan details, invoices, and billing history in the company billing settings.
How do I update payment details? +
Use the billing settings to update payment methods. Changes take effect immediately for the next invoice.
Can I change my plan or seat count? +
Yes. Company admins can upgrade, downgrade, or adjust seats from the billing page.
What happens if a payment fails? +
We retry failed payments and notify the billing contact. Access may be limited until payment is resolved.
Do you offer annual billing or enterprise contracts? +
Yes. Contact sales for annual billing or enterprise agreements tailored to your needs.
How do refunds work? +
Refunds are evaluated case-by-case. Reach out to our team with your account details and request.
Can I transfer billing ownership? +
Yes. An admin can reassign billing ownership to another admin in your organization.
How do I get a VAT or tax invoice? +
Invoices can be downloaded from billing settings. If you need a specific format, contact us.